Chargebacks and casinos
A chargeback reverses a card payment through your bank.
By Ryan Jessop. Last checked .
Key takeaways
- A chargeback reverses a card payment through your bank.
- When it fits.
- When it does not.
- Unlicensed sites.
In shortA chargeback reverses a card payment through your bank. For a licensed casino, use the complaints route first; a chargeback can close your account.
When it fits
Fraud on your card, or a payment you did not make.
When it does not
Losing a bet, or disagreeing with bonus terms. Use the complaints procedure and the dispute service.
Unlicensed sites
A chargeback may be the only recourse, and it is uncertain. Contact your bank promptly.
Five licensed casinos
| Casino | Operator | Account | Evidence |
|---|---|---|---|
| Coral | LC International Limited | 54743 | Verified |
| Ladbrokes | LC International Limited | 54743 | Verified |
| PlayOJO | Skill On Net Limited | 39326 | Verified |
| Casumo | Recro Limited | 61549 | Verified |
| 10bet | Blue Star Planet Limited | 43173 | Verified |
A five-minute routine before you deposit
Confirm the operator on the public register. In the terms, find the customer funds rating and the dispute resolution service. Read the welcome offer's wagering, deadline and payment exclusions, or decide to decline it. Set a deposit limit. Verify your identity. Five minutes, once per casino, removes most of the ways an account goes wrong.
Two things to check for yourself
We have not confirmed two items for any of the five casinos, and both are in the casino's own terms. The first is the customer funds rating: search the terms for 'insolvency' and you will find 'not protected', 'medium protection' or 'high protection'. The second is the dispute resolution service: search for 'dispute' or 'ADR' to find the independent body that hears complaints the casino has not resolved. Both take about a minute.
How we score casinos
Each of the five casinos is scored out of ten in six categories: the welcome offer and its terms, games, live casino, payments, mobile, and trust and support. The overall score out of five combines them. Scores are desk-based: they draw on each casino's published terms, the public register and recent independent reviews, not on real-money accounts, and we say so wherever it matters. Commission from casinos does not change a score or an order, and the overall score is not a ranking of trustworthiness.
Elsewhere on the site: Casino verification explained, The regulatory record, Trusted Three Card Poker sites UK and Trusted bonus terms red flags UK.
More to read: Google Pay casinos UK and Bonus buy slots.
Also: Best casino bonuses UK.
Licences were confirmed on the Gambling Commission register; regulatory actions were checked against Commission announcements on 8 October 2026; offer terms on 5 October 2026. Items labelled "reported" come from independent reviews, and items labelled "not checked" we have not confirmed. How we check. 18+. Free help: 0808 8020 133 or safer gambling.
Frequently asked questions
Chargebacks and casinos: what is the short answer?
A chargeback reverses a card payment through your bank.
Does this apply at every casino?
At every UK-licensed one.
What about unlicensed sites?
None of these protections apply.
Where can I get help with gambling?
0808 8020 133, free.
What should I check before depositing at a casino?
The licence, the fund protection rating, the dispute service, the offer terms and your own limit.
How do I find a casino's fund protection rating?
Search its terms and conditions for 'insolvency'.
How do you rate casinos?
On six published categories, desk-based, with commission having no effect on scores.