The regulatory record

What the regulator has said about each operator.

Key takeaways

  • Every operator behind our five has an action on record.
  • All concerned social responsibility and anti-money laundering.
  • Dates from 2019 to 2023.
  • A record is information, not a verdict.

In shortEvery operator behind our five casinos, or its group, has been subject to Gambling Commission action between 2019 and 2023, in each case for social responsibility and anti-money laundering failures.

The record

CasinoOperator or groupAction
CoralLC International LimitedEntain, the group that owns LC International Limited, paid £17 million in 2022 for social responsibility and anti-money laundering failures across its online and betting-shop businesses. Ladbrokes Coral also paid £5.9 million in 2019.
LadbrokesLC International LimitedEntain, the group that owns LC International Limited, paid £17 million in 2022 for social responsibility and anti-money laundering failures across its online and betting-shop businesses. Ladbrokes Coral also paid £5.9 million in 2019.
PlayOJOSkill On Net LimitedSkill On Net Limited paid £305,150 in a settlement announced on 23 May 2023, after a Commission investigation found social responsibility and anti-money laundering failures.
CasumoRecro LimitedCasumo Services Limited, the brand's previous UK licence holder, was fined about £6 million in March 2021 for social responsibility and anti-money laundering failures, having also been sanctioned in 2018. That licence was surrendered in November 2023. We found no action against the current operator, Recro Limited, in our search.
10betBlue Star Planet LimitedBlue Star Planet Limited, trading as 10bet, paid £620,000 in a settlement announced on 16 February 2023, after a Commission investigation found social responsibility and anti-money laundering failures.

From Gambling Commission announcements and reports of them, checked 8 October 2026. Public statements are kept online for three years, so older detail comes from reports.

How to read it

These actions concerned how operators dealt with customers showing signs of harm and with money-laundering risk. They were not findings that games were unfair or that customers were not paid. Large operators are sanctioned fairly often; what matters is what changed afterwards, which we cannot assess from outside.

Why we publish it

A site that calls casinos trusted and leaves this out would not deserve the name.

At five casinos

CasinoEvidenceDetail
CoralOn record2022: £17m (Entain group)
LadbrokesOn record2022: £17m (Entain group)
PlayOJOOn record2023: £305,150
CasumoOn record2021: £6m (previous licence holder)
10betOn record2023: £620,000

Keep reading: Casinos not on GAMSTOP, Trusted PayPal casinos UK, How to check a casino licence and The licence.

Go further: Trusted bonus payment exclusions UK, Opting out of casino marketing and Trusted free spins offers UK.

More to read: Google Pay casinos UK and Bonus buy slots.

Also: Play'n GO casinos UK.

Sources

If the casino is not licensed

None of this applies. There is no regulator to complain to, no dispute service, no required testing of games, no obligation to keep your money separate and no GAMSTOP. Money sent to an unlicensed site should be regarded as spent. That is the reason every route through this site starts with the licence check.

Two things to check for yourself

We have not confirmed two items for any of the five casinos, and both are in the casino's own terms. The first is the customer funds rating: search the terms for 'insolvency' and you will find 'not protected', 'medium protection' or 'high protection'. The second is the dispute resolution service: search for 'dispute' or 'ADR' to find the independent body that hears complaints the casino has not resolved. Both take about a minute.

How to check any casino in two minutes

Scroll to the foot of the casino's site and find the operator's company name and Gambling Commission account number. Search either on the Commission's public register. Confirm that the licence is active, that it covers remote casino, and that the website you are on appears in the list of domain names. If any step fails, leave. The same check works for every casino site, slot site, betting site and bingo site in Britain, and it is the one thing no review can do for you.

Licences were confirmed on the Gambling Commission register; regulatory actions were checked against Commission announcements on 8 October 2026; offer terms on 5 October 2026. Items labelled "reported" come from independent reviews, and items labelled "not checked" we have not confirmed. How we check. 18+. Free help: 0808 8020 133 or safer gambling.

Frequently asked questions

Have these casinos been fined?

Their operators or groups have, between 2019 and 2023.

What for?

Social responsibility and anti-money laundering failures.

Does that make them unsafe?

It is part of the record; they remain licensed.

Where can I check?

The Gambling Commission's enforcement pages.

What happens if a casino is not licensed?

None of the UK protections apply.

How do I find a casino's fund protection rating?

Search its terms and conditions for 'insolvency'.

How do I check if an online casino is legit?

Find the operator in the footer and confirm it on the Gambling Commission's public register.

18+ only. Please gamble responsibly.

Gambling can be addictive. Free, confidential help is available 24 hours a day from the National Gambling Helpline on 0808 8020 133. Visit BeGambleAware.org and GamCare, or block yourself from all UK-licensed gambling sites with GAMSTOP.

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